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Privacy Policy

Your privacy is important to us. Learn how we collect, use, and protect your personal information.

Last Updated: February 24, 2026

1. Introduction

Welcome to WelRemit. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

2. Information We Collect

2.1 Personal Information

We collect personal information that you provide directly to us, including:

  • Name, email address, phone number, and mailing address
  • Government-issued identification documents
  • Financial information, including bank account details and payment card information
  • Transaction history and payment preferences
  • Account credentials and authentication information

2.2 Usage Information

We automatically collect information about how you interact with our services, including:

  • Device information (IP address, browser type, operating system)
  • Usage patterns and preferences
  • Log files and analytics data
  • Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

  • Process and facilitate money transfers and remittance transactions
  • Verify your identity and comply with legal and regulatory requirements
  • Provide customer support and respond to your inquiries
  • Send you important updates, notifications, and marketing communications
  • Improve our services, develop new features, and enhance user experience
  • Detect and prevent fraud, security threats, and illegal activities
  • Comply with applicable laws, regulations, and legal processes

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

  • Service Providers: With trusted third-party service providers who assist us in operating our platform and processing transactions
  • Financial Institutions: With banks and payment processors to facilitate money transfers
  • Legal Requirements: When required by law, regulation, or legal process, or to protect our rights and safety
  • Business Transfers: In connection with a merger, acquisition, or sale of assets
  • With Your Consent: When you explicitly authorize us to share your information

5. Data Security

We implement industry-standard security measures to protect your personal information, including encryption, secure servers, access controls, and regular security audits. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

You have the right to:

  • Access and review your personal information
  • Request corrections to inaccurate or incomplete information
  • Request deletion of your personal information (subject to legal and regulatory requirements)
  • Opt-out of marketing communications
  • Withdraw consent for certain data processing activities
  • File a complaint with relevant data protection authorities

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and provide personalized content. You can control cookie preferences through your browser settings, but disabling cookies may affect certain features of our services.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: info@welremit.com

Address: NO, 02, ZOO ROAD , H&H PLAZA, KANO STATE, NIGERIA